BT calls an end to Wi-Fi black spots with ‘Complete Wi-Fi’

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BT announces that is to be the first broadband provider in the world to guarantee customers a strong reliable connection in every room of their home with the launch of Complete Wi-Fi. BT say its Complete Wi-Fi is part of its commitment to keep customers connected and provide them with best connections, in and out of the home.

Unlike current Wi-Fi extenders, Complete Wi-Fi from BT is said to use unique Wi-Fi Discs which pair with BT’s new Smart Hub 2 to create a single seamless, powerful Wi-Fi network in a customer’s home. The company say not only will customers get wall-to-wall coverage, they’ll also get faster Wi-Fi speeds, allowing them to stream HD video content in more places around the home. With a four-bedroom home potentially seeing an increase in Wi-Fi speeds of up to 25% around the home with just one disc.

With BT’s new Complete Wi-Fi customers are said to be able to quickly and easily set-up their network from their smartphone with the My BT app. The company say it will allow them to make sure they’re getting the strongest signal around their home – directing them where to place their Wi-Fi Disc and check the strength of their Wi-Fi signal in every room.

To coincide with the launch of Complete Wi-Fi, BT has commissioned what it declares to be a ‘first in-depth report’ on how UK families are using their homes; highlighting the need for strong, reliable connectivity to make the most out of every single room. The company says its research also found that 43% of families agree their Wi-Fi connection restricts what they want to do throughout the home with 56% strongly valuing the ability to get online anywhere in the home. Half of families (52%) are put off living, or buying, a home with Wi-Fi black spots with 12% admitting they argue with others in the house about Wi-Fi.

Marc Allera, CEO of BT’s Consumer business adds, “Strong, reliable Wi-Fi has never been so important in the home, with families using even more connected devices and wanting to make the most of every room in the home. We’re the first broadband provider in the world to launch a Complete Wi-Fi guarantee so customers can get online from every corner of their homes. Whether it’s converting the attic into an online gaming room for the kids or making a spare room into a home gym where you can stream music or work out videos, our unique Complete Wi-Fi opens up a world of possibilities for our customers.”

BT Complete Wi-Fi guarantee
With Complete Wi-Fi, a BT customer will receive a next generation Smart Hub 2 and one Wi-Fi Disc to extend their wi-fi signal around their home. If this doesn’t give customers a strong signal in every room, they will receive up to two more discs free of charge. If they still don’t have signal in every room, BT will give them £20 back.

Next generation Smart Hub
BT proclaims its next generation Smart Hub 2 is the most advanced router available from a broadband provider and comes with a combination of unique features to deliver fast speeds throughout the home. The Smart Hub 2 provides 7 antennas uniquely positioned to maximise power, the latest Wi-Fi technology, smart channel selection, smart scan and clever app-based services to help them set up and manage their home Wi-Fi.

Pricing
Complete Wi-Fi will be available for existing BT Plus customers for an additional £5 per month. Existing non-BT Plus customers will need to upgrade to a BT Plus package.