Pulsant, a leading edge infrastructure provider, has opened the doors on its newly refurbished Croydon data centre, showcasing a client-centric design aimed at boosting productivity and on-site efficiency.
The site is the first of the Pulsant sites to undergo a redesign, based on client feedback and user group insights, with a roll-out planned to other sites in its nationwide platformEDGE network.
Speaking on the Croydon data centre redesign, Ben Cranham, Chief Operating Officer, Pulsant, comments, “Often, data centres are designed with little thought for the human experience of working alongside critical infrastructure. By incorporating our client feedback into every aspect of our redesign process, we’ve worked hard to create a space that enables us to work better together. The newly designed space offers an improved working environment for our clients, as well as our team.”
To ensure the new site infrastructure met requirements, Pulsant undertook a series of customer journey mapping sessions to gain a deeper understanding of their issues and priorities. Based on these insights, Pulsant has crafted a space that prioritises ease of navigation, enhanced amenities, and streamlined processes. The redesign underscores Pulsant’s focus on continuous service excellence improvement.
Key features of the revamped Croydon data centre include:
Ben concludes, “It was important to us to engage with our clients, who use the facility every day, to understand their needs and challenges and use those insights to shape and deliver a better onsite experience to them. I feel sure our new site design would enable them to focus on what matters most: achieving their business objectives with speed and precision.”
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