The Royal College of Physicians (RCP) has taken the health and wellbeing of its Microsoft 365 data to the next level by enlisting CloudCover 365 to securely back up and protect its vital Microsoft 365 services across its entire IT system.
Founded in 1518
by a Royal Charter from King Henry VIII, the RCP is dedicated to improving the
practice of medicine and represents more than 39,000 doctors worldwide, as well
as hosting a vast library of medical texts. It is also home to the National
Guideline Centre (NGC), which develops guidelines and care standards within the NHS for healthcare
professionals, patients and carers.
organisation is home to approximately 150 servers, that power more than 650 desktop
computers and other devices, across a wide geographical area. The exploration
into CloudCover 365 was sparked when the RCP began migrating to Microsoft 365’s
mailbox services, which in turn resulted in the increased use of other aspects
of Microsoft 365, including SharePoint, Teams and OneDrive.
However, as the
RCP became more reliant on Microsoft 365, the IT team were increasingly concerned
with how the system was being backed up, which resulted in them exploring additional
safeguards. They approached Leeds based cloud computing and disaster recovery
specialist, virtualDCS, which is a Veeam Gold Partner, and already provides the
RCP with its Cloud Connect backup service.
immediately obvious that virtualDCS’ recently launched CloudCover
365 service, powered by Veeam technology, would be a perfect fit. The product
incorporates data storage technology from Zadara and is now the world’s only
Veeam powered self-service Microsoft 365 portal, meaning individual end users can
view and restore their data, without specialist IT support.
Jim Anstiss, IT operations technical manager at the RCP, says: “Over the last 18 months we’ve become increasingly dependent on Microsoft 365 and the Covid-19 pandemic accelerated this further as lots of our teams and users started working remotely.
“This meant having a first-rate backup system was more important than ever. We looked at various options and specifically focussed on Veeam based solutions, the gold standard for backup and disaster recovery systems. After trialling CloudCover 365, we were in no doubt it was the right product for us. We particularly liked the straightforward setup and found the interface easy to use.”
Jim adds: “It also gives us confidence that CloudCover 365 is produced by virtualDCS. The company also provides our Veeam Cloud Connect solution, which we wouldn’t be without after we saw its intrinsic value when we needed to carry out a major restore, following a scheduled power outage across our entire system one weekend. After carrying out maintenance work, we powered up the system and were alerted to the fact that 70TB of data was no longer accessible, which could have had catastrophic consequences for our organisation.
“Their Cloud Connect team worked alongside
us overnight on a Sunday and 12 hours later, we had restored 75% of the data in
time for Monday morning, with the final parts back up and running by Wednesday,
which was a fantastic outcome and this is the level of service and dedication we
can expect from all virtualDCS services.”
Andrew Low, from virtualDCS, explains: “CloudCover 365 is increasingly being recognised as the go-to backup product for Microsoft 365 and we’re now successfully providing it to a vast range of organisations across the public and private sectors. These include well-known high-street retailers, national charities, further education colleges and oil companies as well as all types of SMEs.
“As well as offering a premium product
with high levels of functionality that is fully hosted and serviced in the UK,
our ability to tailor CloudCover 365 to each individual client, so it specifically
meets the requirements of their infrastructure and pain points, gives us a very
CloudCover 365 offers a wealth of additional features on top of the Veeam foundations that it is built on, as well as secure encryption and immutability. The product is also hosted in the UK, G-Cloud accredited and ISO27001 certified.