Customer portal puts colo data centres & customers back in control
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Data centre software company Powerapp has launched a new Customer Portal solution which promises to help colocation providers save time, share information and empower their customers.
The team behind Powerapp, which promises to accurately track and bill colocation customers’ power usage, have developed a web-based customer portal which helps data centres automate processes whilst providing customers with easy access to the information and services they need.
“Our new Customer Portal puts colocation data centres and their customers back in control” says Jesper Boyd Rudbeck, Managing Director. “The app helps providers automate many manual processes and accurately document every action or event, which is important for achieving and maintaining standards like ISO27001.”
The company says its Customer Portal allows colocation data centre’s clients to monitor their energy use whilst performing tasks such as authorising visitor access, requesting support and announcing equipment deliveries.
Launched in 2010 by Jesper Boyd Rudbeck, Powerapp’s eponymous energy billing software has already helped data centres in countries including the UK, Denmark and the Netherlands to more accurately track power usage, avoid ‘revenue leak’ and increase transparency for their customers.
With over 15 years’ experience in colocation data centre management, Jesper says their new Customer Portal was developed in direct response to existing clients looking to avoid the costs, time and risks associated with developing their own systems. The Customer Portal can be quickly onboarded with no upfront costs or the integration challenges associated with existing alternatives.
“Though the protection that data centres provide is highly innovative, many internal practises have remained largely unchanged” says Jesper. “With our Customer Portal solution, we can provide a simple way for colocation data centres to use technology to save resources and keep their customers loyal.”
The Customer Portal has already been successfully adopted in a number of commercial data centres, including Datacenter.com in Amsterdam where it is reported to have eliminated a number of time-consuming tasks and increased transparency with customers.
