Chirp, the developers in data-over-sound technology has announced
that it has partnered with OurBus,
a New York-based tech company specialising in intercity and crowdsourced bus
routes, to improve its ticket authentication process and deliver a seamless
Chirp sends and receives data via sound, using nothing but a
device’s existing speaker and microphone. Information is converted to an audio
signal, received by any device within hearing range, and then converted back to
the original data.
The partnership promises to see Chirp integrate its
data-over-sound technology into OurBus’ iOS and Android apps and e-tickets
emailed to the users, to fully automate the ticket authentication process and
allow passengers to board more quickly.
To successfully authenticate tickets, a basic mobile device
located close to the driver will listen when a bus arrives at a stop. Using
OurBus on their device to show their ticket, the rider will then send their
ticket data via a Chirp, which the driver’s device will then hear, authenticate
the ticket and subsequently allow the passenger to board. This process hopes
this will result in a quicker onboarding time for OurBus’ passengers and allow
them to have a more consistent and efficient service, with less time spent at
each pick-up location.
In additional to improved boarding speed, Chirp say it will also
add another layer of security to the OurBus ticketing process. Because
individual Chirps are dynamically generated, tickets will be impossible to
counterfeit and will enable true authentication for each ticket. The
interaction time is also considerably quicker than QR codes, as it doesn’t
require the screen to be aligned with the driver’s camera.
Commenting on the partnership, James Nesfield, CEO of Chirp says,
“The global transport industry faces ever-growing demands amongst consumers to
reduce journey times and make their travels as easy as possible. Our
data-over-sound solutions will provide OurBus with the level of technology
required to remove friction from the ticket checking process, with
authentication from even the most basic mobile devices. We are excited to
extend data-over-sound’s footprint across the transport sector and help OurBus
to deliver a quality service for their customers.”
“At OurBus, constantly improving our service to deliver an
excellent customer journey is at the heart of what we do. Partnering with Chirp
will allow us to offer a seamless onboarding process for customers and reduce
the time spent on ticketing and boarding for the drivers. We look forward to
working with Chirp to take the next steps towards an even faster and reliable
service for our customers”, comments Mohit Mohan, CTO at OurBus.