Research from boxxe shows the pandemic has created a new era of technological advancement for UK businesses, with 82% undertaking significant digital transformation in the last 12 months.
restrictions around on-site working and customer interaction brought in during
the pandemic have necessitated an acceleration in digital growth, the
challenging conditions have also brought about a period of learning for
businesses – over half (61%) of which have had to introduce completely new
digital solutions or fast-track plans in reaction to the changing landscape.
a wave of digital growth:
Of the huge
number of UK businesses implementing digital transformation projects, the
majority are seeing successes. The Digital Transformation report commissioned
by Censuswide on behalf of boxxe shows that almost two thirds (65%) consider
the digital projects they have undertaken to have delivered the intended
have undertaken significant digital transformation projects in the past year
have reaped the rewards, with survey respondents listing improved security
(36%) a boost to productivity (34%) better customer service and reduced costs
(25%) as the biggest benefits for their organisations. Other benefits include
better communication and collaboration between staff (24%), improved quality of
work, agility, better visibility and reporting (20%).
has been a particularly high area for growth in most businesses and the
research report shows it has been a good experience for many. Of those
surveyed, nearly a third (29%) reported that communication and collaborative
working between their staff has been positively affected and their teams have
been communicating and collaborating better whilst working remotely.
is another area that has seen an increase in attention from businesses,
particularly as high-profile data leak cases have hit the headlines and companies
are becoming more aware of the catastrophic repercussions a data security
breach can cause.
majority (83%) of the business decision-makers surveyed by boxxe agreed that
their organization proactively detects and protects against attacks on IT
infrastructure and a further 86% felt that their business followed industry
standards and best practice for cyber security.
about data management, 78% of respondents felt their company had robust systems
and processes in place for data management and over half (61%) said encryption
to protect end points and data was in place within their business to guard
against data theft.
of accelerated learning:
digital solutions have been a blessing for many, the need to act extremely
quickly has caused problems for some, with 35% of business decision-makers
surveyed saying they had witnessed a digital project fail.
the reasons why projects had failed, 38% believed it was due to staff not being
involved early enough, a third (33%) believed failure occurred because teams
had tried to fit the business around a technology rather than the other way
around and 31% of respondents felt the lack of clear vision and a plan was a
key issue that led to projects failing. Other reasons attributed to project
failures include not scoping and planning properly before starting (27%), the
IT department not being aligned with other departments (25%) and a lack of
clear roles and responsibilities for roll out (24%).
staffing and budget planning have caused issues for many companies over the
past 12 months, with research from boxxe showing that when undertaking digital
transformation projects over half (53%) of UK companies neglected to staff them
properly and, of those that did, 49% did not ring-fence additional time for
staff to manage the activity, whilst more than a third (42%) attempted to
deliver projects without any additional budget allocation.
adaption to remote working practices has also caused issues for many, with
companies listing poor connectivity (57%), compromised security (52%) and
limited access to networks, files and data (37%) as the biggest and most common
problems they have wrestled with when enabling staff to work remotely.
from home echoed the frustrations of employers, listing internet issues (37%)
difficulty in communication (36%) and a reduced ability to keep on track of
individual tasks – especially for complex problems and large teams (33%) as the
biggest barriers to productivity and a happy working environment.
Joel Berwitz Chief Revenue Officer for boxxe says: “Businesses have been under increased pressure to create efficiencies and fast-track digital transformation projects and as a result we’re seeing more issues cropping up related to improper planning and resourcing. The effect on a business can be considerable when failures occur, with companies often having to spend large sums of money to make essential corrections at a later date”.
“This is where
working with a third-party expert such as boxxe can be invaluable for companies
that lack the expertise, time or resource to manage projects internally. As
well as saving valuable internal resource, third party specialists can be
helpful in sense-checking plans, filtering options, suggesting the most
cost-effective options, securing deals you might not otherwise have access to
and creating a roadmap for project success. In most cases, third-party support
pays for itself in the long run”.
digital evolution in 2021 and beyond:
the fundamental lessons learned from the pandemic is that nothing is ever
certain, and everything can change in a very short space of time. The ability
to be agile and respond quickly to new situations is now more essential than
ever for business survival and success, with digital transformation playing a
key role in enabling that for companies, organizations and institutions across
many different industries.
research from boxxe has shown that agility is a major consideration for
companies when deciding what technologies to introduce, with half (50%) of
respondents saying the most important factor for them when deciding on a
digital solution will be the ease in which it can be changed or developed in
order to adapt for a rapidly changing business.
Other areas of
importance for business decision-makers when considering future technologies to
introduce include their ability to give better visibility of performance and
enable better decision making (48%), the speed in which they can be deployed
and the ease in which they are accessible by other systems (47%), their ability
to deliver quick results (38%) and a low cost of entry (31%).
into what businesses are looking to focus their efforts on over the next five
years, the boxxe Digital Transformation Survey shows that more than three
quarters (85%) of those who see a need for digital transformation now have a
clear roadmap for achieving it.
showed that when considering the most important areas for digital
transformation over the next five years, businesses are focusing on creating
cost savings, driving efficiencies and increasing their awareness of their
target consumers to deliver a better and more sophisticated customer service
experience, with survey respondents listing systems to support a better use of
data/analytics (60%) cloud infrastructure (50%), the internet of things (43%),
artificial intelligence (41%) and virtual & augmented reality (20%) as the
most important areas of digital transformation they will be looking to
implement in their business over the next five years.