Data centre software company Powerapp has launched a new Customer Portal solution which promises to help colocation providers save time, share information and empower their customers.
The team behind Powerapp, which promises to accurately track and bill
colocation customers’ power usage, have developed a web-based customer portal
which helps data centres automate processes whilst providing customers with
easy access to the information and services they need.
“Our new Customer Portal puts colocation data centres and their
customers back in control” says Jesper Boyd Rudbeck, Managing Director. “The
app helps providers automate many manual processes and accurately document
every action or event, which is important for achieving and maintaining
standards like ISO27001.”
The company says its Customer Portal allows colocation data centre’s
clients to monitor their energy use whilst performing tasks such as authorising
visitor access, requesting support and announcing equipment deliveries.
Launched in 2010 by Jesper Boyd Rudbeck, Powerapp’s eponymous energy
billing software has already helped data centres in countries including the UK,
Denmark and the Netherlands to more accurately track power usage, avoid
‘revenue leak’ and increase transparency for their customers.
With over 15 years’ experience in colocation data centre management,
Jesper says their new Customer Portal was developed in direct response to existing
clients looking to avoid the costs, time and risks associated with developing
their own systems. The Customer Portal can be quickly onboarded with no upfront
costs or the integration challenges associated with existing alternatives.
“Though the protection that data centres provide is highly innovative,
many internal practises have remained largely unchanged” says Jesper. “With our
Customer Portal solution, we can provide a simple way for colocation data
centres to use technology to save resources and keep their customers loyal.”
The Customer Portal has already been successfully adopted in a number of
commercial data centres, including Datacenter.com in Amsterdam where it is
reported to have eliminated a number of time-consuming tasks and increased
transparency with customers.