Salesforce standardises global hybrid cloud infrastructure

Author: Isha Jain

Red Hat has announced that Salesforce is standardising its global hybrid cloud infrastructure on Red Hat Enterprise Linux.

Helping the company to drive business transformation at scale to meet customer demand, Red Hat Enterprise Linux provides a more flexible and consistent foundation for security enhanced hybrid cloud deployments. The platform enables Salesforce to free up valuable developer resources, while at the same time consolidating IT systems, all helping to generate better business outcomes for customers. 

Salesforce is a customer-centric, innovation-driven provider of cloud-based customer relationship management (CRM) systems, using a SaaS model to support a robust customer base. Over the years, Salesforce has continued to grow and evolve its offerings to incorporate breakthrough technologies, such as artificial intelligence (AI), automated self-service tools and real-time data insights to support customer business needs. In doing so, Salesforce relies on a massive IT footprint that spans hundreds of thousands of systems running in traditional data centre environments and in hyperforce, its platform architecture designed for the public cloud.

With the migration, Salesforce intends to gain even more efficiency in its IT operations, enhancing developer productivity and fuelling greater innovation across the customer experience. Red Hat Enterprise Linux offers the necessary stability for modern IT workloads and enterprise-grade hybrid cloud deployments, enabling organisations to run applications anywhere while providing ease of management across on-premises and cloud environments.

By migrating its global infrastructure from CentOS Linux to Red Hat Enterprise Linux, Salesforce seeks to realise key benefits such as:

• Optimised performance and efficiency across various hardware and software architectures, including ARM, which enables Salesforce engineering teams to more easily adopt breakthrough technologies without incurring new infrastructure demands.
• Meeting customers where they are with a hardened platform that can drive more consistent innovation across the hybrid cloud, from the data centre to public clouds to the edge, with the capacity to support unique customer use cases regardless of location or scale.
• Improved system security measures with Red Hat Enterprise Linux’s layered approach to IT environment security, including support for many of the latest cryptographic and secure computing innovations.
• Enhanced customer support experiences through Red Hat’s support team, enabling Salesforce engineering to focus on delivering customer value without being bogged down in the minutiae of managing an operating system at cloud-scale.