Gigaclear backs Ofcom’s calls for broadband providers to notify customers when their contract is ending

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Rural full fibre broadband provider, Gigaclear is backing Ofcom’s latest proposal that would require all UK broadband providers to proactively inform their customers when they are approaching the end of their contract, as well as set out the best available deals for them when their contract ends.

Commenting on the proposal Gareth Williams, Gigaclear CEO, says, “Gigaclear is fully supportive of Ofcom’s proposals that would require UK broadband providers to notify their customers ahead of their contract expiring. We believe that, with this action, Ofcom is empowering customers to be better able to assess the best available options on a regular basis. We welcome the competition and the rest of the industry should be doing the same.”

Williams continues “At Gigaclear I plan to ensure that we do things differently and Ofcom’s proposal echoes a move we have already taken. We’re confident that our service delivers for our customers. Following our most recent price change, we are now writing to all existing customers to let them know how they could benefit from these new plans and inviting them to switch regardless of their current contract status. Going forward we will be proactive in delivering contract transparency by providing contract status notifications in line with Ofcom’s proposed change for all UK broadband providers and we urge others to follow suit.”