Schneider Electric, today announced the launch of Monitoring & Dispatch Services in the UK. The services enable IT solution providers and end users to optimise resources, improve efficiency, and help prevent downtime by leveraging Schneider Electric to manage the operations of distributed IT infrastructure.
Through simplifying the management of edge computing sites, the new services are designed to make life easier for IT staff, ensure coverage at any unmanned sites and can provide significant savings over the lifecycle of the infrastructure. Services include remote monitoring, troubleshooting, and on-site, next-business-day remediation, including replacement parts.
“I am pleased that our Monitoring & Dispatch Services are now available in the UK. The services add to Schneider Electric’s continued drive to find new and innovative ways to simplify operating at the edge while increasing uptime, meeting the key challenges of multiple remote sites and limited IT staff,” states David Pownall, Vice President of Services at Schneider Electric. “Using our vast experience in IT infrastructure, we are providing more options to enable our partners and end users to operate more productively, efficiently and sustainably.
IT solution providers can
add Monitoring & Dispatch Services to their service offering to quickly and
cost-effectively expand their portfolio and value to customers.
transformation requires edge computing and comes with new challenges
depends on edge computing, which places IT infrastructure across distributed
networks. Industry analysts agree that as a result, shrinking IT staffs are
challenged to manage the complexity. In a recent report* from IDC, analysts
comment “edge IT presents organisations with new challenges related to
areas such as deployment, integration, network management, security, and cost
management.” More than 60 percent of end user organisations want outside
help in managing their edge deployments, according to IDC.
In answer to those
challenges, Monitoring & Dispatch Services are powered by analytics from
the EcoStruxure IT data lake. This data, along with Schneider Electric’s deep
domain expertise, allows the Connected Services Hub and customers to glean
insightful, data-driven recommendations to maintain system uptime and shift
from being reactive to proactive in maintaining distributed IT infrastructure.
This approach combines 24/7 expert remote monitoring and troubleshooting by
Schneider Electric’s engineers with next-business-day, on-site support,
including replacement parts, when necessary. Moreover, by employing a proactive
approach to service, end users can save up to 40 percent** over the lifecycle
management of their distributed IT.
Monitoring & Dispatch Services include:
- Optimise resources: By streamlining and standardising operations, the new services eliminate the burden of managing dispersed physical infrastructure deployments without having to hire additional IT staff.
- Improve efficiency and reduce risk: It helps reduce mean time to repair with access to enhanced reports, providing the ability to plan for required maintenance, future upgrades, and expansions.
- Help prevent costly downtime: 24/7 remote monitoring against system instability and unexpected failures.
“Monitoring & Dispatch Services have enabled our IT teams to focus on mission-critical activities that support Ventura County Community College District’s key priorities,” says Dan Watkins, Associate Vice Chancellor, Information Technology, Ventura County Community College District. “By combining 24/7 monitoring, troubleshooting, on-site support, and any necessary parts; the service reduces our time spent on reactive maintenance, keeps us focused on achieving our commitments and timelines, and helps us gain OpEx efficiencies.”
New services fuel
IT solution provider revenue growth
As IT solution providers
seek new ways to help their customers address the challenges of managing
distributed infrastructure networks, they are extending their offer portfolios
to include new services. Monitoring & Dispatch Services can quickly and
cost-effectively be added to a partner’s service portfolio to expand their
offerings to include remote monitoring, troubleshooting, and on-site,
next-business-day remediation, including replacement parts.
“Thanks to Monitoring & Dispatch Services, we have been able to provide a full package service to our customers to relieve their staff from maintenance duties and give them the peace of mind to dedicate their time to their focused activities,” comments Dan Coffman, CEO, UPS Protection.
Monitoring & Dispatch
Services are supported by the open, vendor-agnostic software platform
EcoStruxure IT. Schneider Electric’s portfolio of software and services provide
the power and flexibility for customers to seamlessly manage critical
infrastructure devices on their own, with a partner, or to leverage Schneider
Electric’s expert service engineers to manage it on their behalf.
Monitoring & Dispatch
Services are available in North America, Australia, Austria, Germany, New
Zealand, and now in the United Kingdom.